Sony’s Online Support

I loaded up Sony’s website and looked around for some support help.

After finding a live support option for my type of Sony product. (Sony Walkman) I began a chat with a nice Sony tech support worker. As you can see he was not very helpful other then trying to tell me to go buy another Sony product. Here is the transcript below.

*Names have been edited.

eSupport Chat Transcript

Sony Support_ > Hi Customer. Welcome to Sony Online Support. I’m Sony Support. Please allow me a moment to review your concern.

 

Customer > Hello

 

Sony Support_ > Thank you for waiting, Customer. I’ll be glad to assist you in providing the information to find the compatible video for the Walkman Player.

 

Customer > The walkman came with no converter software, and the Media Manager 1.1 for the walkman I downloaded contained no software to convert either.

 

Customer > I have found various sites such as sony connect to find videos for PSP but they do not work on my walkman.

 

Customer > I did find a free trial of NERO Recode Essentials, and by converting video to NERO Digital Category:Sony Memory Stick Video and NERO Digital Profile: Memory Stick Video (PSP) I was able to convert videos but there are many PSP video sites that DO NOT WORK!

 

Sony Support_ > What is the Operating System installed in your Computer?

 

Customer > Windows!

XP Home Edition Service Pack 2

 

Sony Support_ > Do you have the Image Converter 2 Plus Software?

 

Customer > No

 

Customer > I am looking for free software. as this walkman should have came with.

 

Sony Support_ > In that case, I suggest that you download the video from the iTunes or Napster website which are compatible with this player.

 

Customer > I am looking for a free conversion program, or a!

website with already compatible videos.

 

Sony Support_ > Image Converter 2 Plus Software can be used to convert the video from AVI, MPEG 1, MPEG 2, MPEG 4, QuickTime and WMV file formats to Memory Stick Video Format (MP4 compatible).

 

Customer > where can i download this program?

 

Customer > also http://video.connect.com/ the videos do not work on my walkman.

 

Sony Support_ > The Image Converter 2 Plus Software is not available for online download, it can !

be purchased from SonyStyle.com.

 

Customer > Why do many PSP MP4 videos do not work on my walkman?

 

Sony Support_ > To playback a video file on the portable player, the file must meet the specified requirements, such as resolution and frame rate, and be in an MP4 ‘Memory Stick’ video (.mp4, .m4v) file format that is compatible with the portable player.

 

Sony Support_ > If the file you would like to play does not meet these requirements or is not in this format, video conversion software will be required to convert the file into the appropriate format.

 

Customer > shouldn’t sony provide software with the walkman?

 

 

Sony Support_ > No, Customer. I’m sorry. This Software is not supplied with the Network Walkman Player.

Customer > ok thx you for your support, happy holidays.

 

Customer > i suggest some information like this is added on the walkman site.

 

Customer > also your product registration website is not working.

 

Sony Support_

;> You too, Thanks.

 

Sony Support_ > Please give me a moment while I get this information for you.

 

Customer > ok

 

Sony Support_ > Thanks for waiting, Customer.

 

Sony Support_ > I’m really sorry for the inconvenience. This website is down for two days. I suggest that you try this after two days and check if it works.

 

Customer > thank you.

 

Sony Support_ > You are welcome.

 

Sony Support_ > Is there anything else I may assist you with today?

 

Customer > no.

 

Sony Support_ > I hope you find this information helpful; should you require any help, please do contact us. It was a pleasure assisting you today.

 

Sony Support_ > Good-bye and take care.

Sony Support_ > Thank you for contacting Sony online support today.

 

Sony Support_ > Analyst has closed chat and left the room

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10 Responses to Sony’s Online Support

  1. Caroline says:

    The tech guy I got was even less helpful than yours. He told me that my walkman should be completely compatible with iTunes. If it is, I certainly can’t figure it out.

  2. mysonywalkman says:

    when it comes to iTunes I am completely in the dark, I have never used the program. So I can’t really be much of help when it comes to iTunes discussion.

  3. Caroline says:

    Thanks for the other link. Where do you get your music videos?

  4. Kelly says:

    hi my sony walkman on my screen it just says that every moment has its minutes once i press a button it does not to menu i do need help i got my walkman in december2007 my model number is NWZ-S615F

  5. David says:

    yes hi there my Sony Walkman videos not seem not play my other favorite vtdios on my PC when i drag and drop on my Sony Walkman 8G

  6. Sony Walkman MP4 Converter is the best assistant which can help you to convert audio/video files for Sony Walkman with high output quality and fast conversion speed. It is a multifunctional software. It can not only help you to convert files for Sony Walkman, but also other Sony products and mobile phones, such as, Sony Ericsson, Sony Xperia, PSP, PS3, and so forth.

    Why not Free Download this practical software and experience it by yourself right now?

  7. […] Sony’s Online Support December 2007 7
    comments […]

  8. Pleaseneedhelp says:

    Hi,my sony walkman does not work when i want to watch
    videos already converted. It says : “no videos available for
    playback” Can you please help me?

  9. jessica says:

    met welk programma moet ik liedjes op mijn
    sony Walkman NW-A805 zetten ?

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